Mobile-first site for a boutique botel
Misneach is a new boutique hotel in Dublin city.
My task was to design a new website for the hotel, with a focus on optimising the booking flow on mobile.
I completed a couple of different strands of research. First, a competitive analysis of best in class local and international hotel sites, as well as industry-relevant design leaders such as Airbnb. Then, depth interviews and usability tests on some some of these sites to learn about users' expectations and pain points when using these sites. I then analysed this info by naturally grouping feedback in an affinity diagram.
To optimise the customer experience I completed some customer journey mapping to better understand their expectations.
Customer jouney map
I used the customer journey map to help drive the decisions in this flow diagram.
Sketch of screen states for booking journey
This project was completed as my final project for the Professional Diploma in UX Design at the UX Design Institute. The diploma was a great opportunity to formalise a number of strands of experience that I had from working on client jobs in Huskies. I was able to look at common sense approaches that I had adopted and give them academic rigour and greater procedural consistency.